Quotes by Stanley Marcus

“Consumers are statistics. Customers are people.”

“Doesnt that have to be abuse of discretion? Isnt that a plain violation of the law?”

“Because a review of the plain language of the ADA yields no statutory basis for distinguishing among individuals who are disabled in the actual-impairment sense and those who are disabled only in the regarded-as sense, we join the 3rd Circuit in holding that regarded-as disabled individuals also are entitled to reasonable accommodations under the ADA,”

“Running those poor steers back and forth in the heat is ridiculous. What they ought to do is put the steers in the convention hall and run the delegates.”

Deciding taste is egotistical, but thats how taste is established, by somebody having the courage to say, I dont want to sell that.

I saw an ad for an expensive car and got so excited about it, I called the dealer. How are those new cars? I asked. Theyre fine, he said. I thought hed offer to let me drive it for a weekend. He didnt. I expected a salesman to call. No one did. I didnt buy the car.