Quotes by Robert S. Kaplan

“A companys ability to innovate, improve, and learn ties directly to the companys value”

“Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.”

“Companies should decide what processes and competencies they must excel at and specify measures for each”

Reaching your potential is not simply about dreaming or being idealistic, It is a process that involve specific actions, exercises, discipline and hard work. It is challenging, rewarding and unending.