Quotes by Michael Foulkes

“The UK is starting to catch on that service is very important. A concentration on service in the front line and process in the back is what helps you continually drive profitability and drive market share.”

“We are a better industry today even if were not making as much money. Youd rather not but in terms of a balanced approach to your business you worry about service levels today. Our number one customer acquisition strategy is dont lose one.”

“There hasnt really been that and it requires things like fairly serious renovations in the payments system. Three days to transfer money electronically is really shocking.”