“We are still very aware that we are not providing the highest levels of service, which our customers expect and for that we fully apologise.”
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“Our fuel costs remain a real burden.”
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“This latest fuel surcharge rise is very regrettable but we have little choice to pass some of our extra costs on to our customers.”
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“It costs almost 400 percent more than it did in December 2001 to fill up a plane.”
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“Our fuel costs remain a real burden. The price of oil hit a record high of just over 70 dollars per barrel in the aftermath of Hurricane Katrina.”
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“We have seen a massive increase in fuel prices.”
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“People make parallels between this and the Gulf War, but 9/11 was extremely dramatic because it was the first time commercial aircraft were used as weapons of war. It undermined the absolute heart of the business.”
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“We have worked very hard on efficiency and productivity (so) we can put lower fares in the market place, give customers better value for money and make money,”
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“We believe fundamentally that the market should consolidate. The strong should get stronger and the weak should go to the wall, and the market should determine that.”
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“BBH was chosen for the outstanding insight, creative ability and proven track record of delivering effective advertising it demonstrated throughout the pitch process.”
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