Quotes by Mark Levitt

“Whoever can create that incredibly simple-to-use, menu-driven configuration for creation and editing of filters for end users is going to win, regardless of whether theyre using a common programming language designed specifically for e-mail filtering.”

“Assuming the survey results are accurate, this indicates that many companies do not yet recognize e-mail as an important mode of communication. Responding to an e-mail within one to five days is reasonable. Anything longer should be considered excessive and a sign that the company is not truly open for business on the Web.”

“For the most part, companies are ready, ... But there are smaller companies and companies outside of the U.S. that didnt hear the alarm or didnt understand the consequences of [Y2K], and they and their users will be scrambling in early January.”

“A customer service person is usually expected to focus on a specific customer, a specific question, and give the best possible answer, ... If youre raising the stakes on that customer service person and saying, Okay, now you have to essentially keep clear in your mind multiple questions, the risk of either inaccurate or incomplete information being sent to customers rises.”

“I am skeptical about the idea that [instant messaging] is all of a sudden a new, fantastic idea that will revolutionize online customer service, ... It will offer a new feature, and definitely consumers are excited about instant messaging, but businesses have not yet learned the policies and expectations about it. Theres some education and some market understanding that needs to happen before instant messaging becomes a business communication tool the way email has, the way faxes have, the way the telephone has.”

“Its not just instant messaging, but other collaborative technologies are challenging email.”

“While email has been bruised, its emerged intact. What people are thinking now is not how I can get rid of email, but how can I remain connected to email through mobile devices when Im out of the office.”

“E-mail has faced its challengers -- viruses, spam, regulations -- and emerged with its reputation bruised, but intact. Except among teens and young adults and inside certain fast-paced work environments, e-mail is staying ahead of instant messaging in terms of usage.”

“Internet e-mail is simpler and cheaper, but you wont get integrated calendaring, scheduling, database functionality or applications,”

“Internet e-mail is simpler and cheaper, but you wont get integrated calendaring, scheduling, database functionality or applications.”