Quotes by Mark Brinkmann

“Were committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.”

“We want to work out a consistent and fair program to provide customers disaffected by this tragedy with help with their veterinarian bills.”

“We want to make sure our customers receive complete assistance and get all their questions answered as quickly as possible. The Customer Information Center allows customers to speak directly to a veterinarian who can answer health-related questions and provide complete information about the products included in the recall. Were committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors.”

“Its going to take some time to take care of all these customers, and were going to do it.”

“I have no reason to believe that the test failed.”

“Thats somewhere around 800,000 units of product.”

“Our goal is to be fair and consistent and do the right thing.”

“I wish we could replace a family pet. That cant be done, but, short of that, we want to do everything we can to make that as bearable as possible for the customer.”

“We had no idea anything slipped through until we got a call from Upstate New York that our product was hot.”

“Its just a few thousand bags of food, hopefully, most of which we are getting back in the recall. The Oct. 11 production day was the hot load that is responsible for the majority of deaths — in my opinion.”