“Keeping our riders loyal and happy pays dividends.”
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“In the past, we had to provide more and longer trains for that key period of time. Now, any train going to the city can drop people off for the speeches.”
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“Were not in the business of censorship. It is not up to a government official to determine whose opinion is right and whose is wrong.”
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“I think people are finding that BART is simply more economical than driving. When you consider that BART costs 20 cents per mile compared with driving for 69 cents per mile, you realize that BART is definitely the best buy in getting around the Bay Area.”
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“Using inflammatory words like bomb or fire can cause mass hysteria.”
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“The problem in this case was that it was so close to the track, the smoke would have gotten in the way of passengers and trains.”
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“It only affected three stations. The rest of the system was fine. It was pretty confined, fortunately.”
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“Were apologizing. We screwed up. In a rush to do the right thing, we messed up.”
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“In the rush to do the right thing, we were trying to get this backup system installed and we ended up making the situation worse. We apologize profusely to our riders. Its an inexcusable mistake that we will never allow to happen again.”
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“The bottom line is we shouldnt have worked on it (during service hours). We shouldnt have been working on it while trains were running.”
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