Quotes by Karl Albrecht

“Albrechts Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.”

“Change your language and you change your thoughts.”

“If youre not serving the customer, youd better be serving someone who is.”

“Start out with an ideal and end up with a deal.”

“Customer needs have an unsettling way of not staying satisfied for very long.”

“If the frontline people do count, you couldnt prove it by examining the reward systems in most organizations.”