Quotes by Jon Fullinwider

“If, for example, everybody goes in on the last week of December and tries to fill their gas tanks or take money out of the bank, there isnt going to be enough to go around. The supply system couldnt deal with an all-out assault like that under any circumstances. So you do have to be careful what you tell people because you end up with a manifestation of the very kind of problem that youre trying to guard against.”

“This is not the time for some program manager to stand up and talk about what he or she knows or what they think is going to happen. You need to have somebody already on board thats part of the process [so] that youre giving out consistent information.”

“If you dont have something pre-defined, like [a time frame of] four hours or 24 hours, then you begin rationalizing. Otherwise, youll have people in there working on the system, stating: Give me another hour and Ill have it fixed. Meanwhile, were 10 hours beyond when we said wed invoke the plan. So whatever metric you decide on, it needs to be determined beforehand. That way, if a breakdown occurs, theres no decision; you just invoke the plan.”