Quotes by Jay Allen

“Intentionally, we over-react to customers. Thats why weve been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.”

“WE PROVIDED SOME GUIDANCE for them.”

“When I got in here, there was a lot that needed to be done.”

“The company has grown to appreciate — including our board — just how important the external and internal reputation of Wal-Mart is.”

“It was a terrible tragedy, but I was pleased — being out of town and having these discussions (of retirement) going on — to see all these good things that the company and my team did without me.”

“There have been talks for 12 years.”

“The Junior Blind Olympics provides an inspirational opportunity for blind and visually impaired children to challenge their abilities, surmount sight barriers and achieve their dreams.”

“I have a respect for the people [American Indians], but I have a right to do what Im doing.”