Quotes by Harry Balzer

“With self-service, customers generally fly through. It will save time and money, unless the order is complex.”

“What can I say? Americans love fried chicken.”

“Americans like anything that makes life easier, saves time and is new.”

“The restaurant industry has experienced two big turns. There was the growth cycle in 2000 followed by the big downturn thats still going on.”

“In a downturn, expect to see all kinds of innovative things take place. Some will succeed, some wont.”

“We like what we like. All we do is put a new name on what we like.”

“We say we want fresh, but the truth of the matter is, to deal with fresh, it takes over your life. You have to prepare it, store it . . . and then youll probably throw it away anyhow.”

“Ill tell you what we dont eat on the Fourth of July. French toast, Asian food, Lasagna. Are you spotting a pattern here?”

“People dont want to get out of their cars to get dinner.”

“At some point, they are going to have to knock a hole in the side of the wall and throw the rotisserie chicken out as you drive by.”