Quotes by Douglas M. Steenland

“We have run a reliable airline. We have met our customers needs. That was our goal, and we met our goal in that regard.”

“We are looking at that request in the light of the changes of the fuel prices. We have made no decisions but simply looking at it.”

“This is not a paradigm shift. This doesnt say anything about the swing in power between management and labor. This is a circumstance that pertains to the nature of negotiations between Northwest and one of its unions. It doesnt indicate a pattern or precedent that is likely to continue with other unions.”

“Northwest customers can continue to depend on Northwest for their travel needs.”

“Our focus is to restructure our business.”

“You need to be in a position to raise capital.”

“Its the proverbial blessing and curse. Its a blessing because it liberates you from the office. Its a curse because theres no escape.”