Quotes by Dick Costolo

The way you build trust with your team is around super-clear communication in that instant when they say, I will be sad if you dont do X. You have to say, Were not going to do X, and heres why, and believe me, youll be much sadder later if I let you go do it and you spend a bunch of time on it and nothing ever happens.

One of the things that amazes me about Twitter is the way it utterly eradicates artificial barriers to communication. Things like status, geopolitics and so on keep people from talking to one another. Those go away in Twitter. You see exchanges that would never happen anywhere else.

The way you build trust with your people is by being forthright and clear with them from day one. You may think people are fooled when you tell them what they want to hear. They are not fooled.

One of the things you learn operating in the technology industry is disruptions are occurring every day.