Quotes by Charles Fishman

Who better than Wal-Mart, after all, to make a kilowatt of electricity go twice as far, or a gallon of fuel move our trucks move three times the distance? -Wal-Mart ad

Wal-Marts business in the United States is stagnating, growing only because the company continues to relentlessly open new stores. But if Wal-Mart takes environmental responsibility seriously, if its stores become models for energy conservation and for doing minimal environmental harm (they are known for the opposite right now), that will be pioneering, and it might also be attractive to some Americans who have avoided Wal-Mart. If those stores are filled with products made by factory workers who are treated in a civilized fashion, products that do not damage the environment in the course of being made, products made in sustainable ways with minimal packaging,that will represent a pivot point, not just for Wal-Mart, or for retailing, but for capitalism. Nothing could do more to jump-start Wal-Marts business than for Wal-Mart to find its soul.And of course, Wal-Marts scale means that if it starts to take the design of its buildings and the impact of its products seriously, all its competitors will have no choice but to do the same. The virtuous Wal-Mart effect would ripple widely. It would ripple around the world.

Wal-Mart cant seem to grasp an essential fact: in 2006, the company has exactly the reputation it has earned. No, we dont give the company adequate credit for low prices. But the broken covenant Sam Walton had with how to treat store employees, the relentless pressure that hollows out companies and dilutes the quality of their products, the bullying of suppliers and communities, the corrosive secrecy, the way Wal-Mart has changed our own perception of price and quality, of value and durability--none of these is imaginary, or trivial, or easily changed with a fresh set of bullet points, an impassioned speech, and a website heavy with Wal-Mart facts.If Wal-Mart does in fact double the gas mileage of its truck fleet, and thereby double the gas mileage of every long-haul truck in America, that will be huge. It will change gas consumption in the United States in a single stroke. But it hasnt happened yet. And even if it does, it will not make Wal-Mart a good company or a good corporate partner or a good corporate citizen.

For all the folks whose job it was to be ready for [Hurricane] Katrina, but who werent, from the Oval Office, right down the chain of command to the New Orleans police department, Wal-Mart was a vivid reproach.

Every time you see the Wal-Mart smiley face, whistling and knocking down the prices, somewhere theres a factory worker being kicked in the stomach. - Sherrie Ford

Wal-mart has done such a superb job of austerity, from start to finish, that austerity is all thats left.

The small stuff matters. The company that became the largest and most powerful in history isnt a military contractor or a car company. It isnt the result of savvy lobbyists in Washington, or the happenstance of controlling the supply of petroleum, or some kind of cabal that is beyond the understanding of ordinary people. The largest and most powerful company in history is built by each of us handing over three single dollar bills over and over again.

We want clean air, clean water, good living conditions, the best health care in the world. Yet we arent willing to pay for anything manufactured under those restrictions.

How many companies can say that the amount of customers who use their services second most often, and spend the second most amount of money with them, are “very negative”?

Wal-Mart benefits from the impression that globalization is some kind of unmanageable economic weather system out of the control of everyone, affecting all players with indifference, benefiting those who happened to be properly prepared.

Wal-Mart is so large, its reach so great, that it has created an ecosystem in which its suppliers and competitors, and their suppliers and competitors, and their customers, all operate. Wal-Mart sets the metabolism, it sets the rules, of that ecosystem. Wal-Mart has inexorably changed our expectations as shoppers—and the Wal-Mart effect also extends to consumers who never shop at Wal-Mart. Likewise, Wal-Mart has reshaped the companies that supply it—and it has also reset the pace and the competitive landscape even for companies that try to do business outside the Wal-Mart ecosystem.

Sometimes cheap is inexpensive. Sometimes its cheap.