Quotes by Jeff Bezos

The best customer service is if the customer doesnt need to call you, doesnt need to talk to you. It just works.

Strip malls are history.

We see our customers as invited guests to a party, and we are the hosts. Its our job every day to make every important aspect of the customer experience a little bit better.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital.

I think there are going to be a bunch of tablet-like devices. Its really a different product category.

Humans are unbelievably data efficient. You dont have to drive 1 million miles to drive a car, but the way we teach a self-driving car is have it drive a million miles.

Whats dangerous is not to evolve.

The killer app that got the world ready for appliances was the light bulb. So the light bulb is what wired the world. And they werent thinking about appliances when they wired the world. They were really thinking about - they werent putting electricity into the home. They were putting lighting into the home.

The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. Thats approaching evil.

What we need to do is always lean into the future when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isnt a strategy.