Public truth telling is a form of recovery, especially when combined with social action. Sharing traumatic experiences with others enables victims to reconstruct repressed memory, mourn loss, and master helplessness, which is trauma's essential insult. And, by facilitating reconnection to ordinary life, the public testimony helps survivors restore basic trust in a just world and overcome feelings of isolation. But the talking cure is predicated on the existence of a community willing to bear witness. 'Recovery can take place only within the context of relationships,' write Judith Herman. 'It cannot occur in isolation.
But there are people who take salt with their coffee. They say it gives a tang, a savour, which is peculiar and fascinating. In the same way there are certain places, surrounded by a halo of romance, to which the inevitable disillusionment you experience on seeing them gives a singular spice. You had expected something wholly beautiful and you get an impression which is infinitely more complicated than any that beauty can give you. It is the weakness in the character of a great man which may make him less admirable but certainly more interesting. Nothing had prepared me for Honolulu...
Mr. Gweta looked ten years younger than Professor Khupe had expected. His jet-black hair was trimmed so neatly that it would make a manicured golf course look scruffy. His face was exceptionally smooth, giving the impression that he had been born without skin pores and transitioned through puberty devoid of any facial hair to pockmark his countenance. Mr. Gweta’s face was perfectly symmetrical. An ant walking from one side to the other would experience a serious case of déjà vu.
Our possibilities of happiness are already restricted by our constitution. Unhappiness is much less difficult to experience. We are threatened with suffering from three directions: from our own body, which is doomed to decay and dissolution and which cannot even do without pain and anxiety as warning signals; from the external world, which may rage against us with overwhelming and merciless forces of destruction; and finally from our relations to other men. The suffering which comes from this last source is perhaps more painful to us than any other.
“Public truth telling is a form of recovery, especially when combined with social action. Sharing traumatic experiences with others enables victims to reconstruct repressed memory, mourn loss, and master helplessness, which is trauma's essential insult. And, by facilitating reconnection to ordinary life, the public testimony helps survivors restore basic trust in a just world and overcome feelings of isolation. But the talking cure is predicated on the existence of a community willing to bear witness. 'Recovery can take place only within the context of relationships,' write Judith Herman. 'It cannot occur in isolation.”
The psychologist Jerome Kagan has argued that parenting has a threshold function: up until that threshold is crossed, the effects of a child's very early experience even out in the end. But parenting that crosses the threshold—abuse, stress, utter indifference—can sink in deep, especially if the baby remains in that environment. There's a lot to be said for this perspective on parenthood, not least that it offers well-meaning parents some relief from scaremongering. It also accounts for the astounding flexibility of the human infant: he is game for the craziest parenting stuff you can come up with.
A little later, the Apollo mission was consummated and there were Americans on the moon. I remember distinctly looking up from the quad on what was quite a moon-flooded night, and thinking about it. They made it! The Stars and Stripes are finally flown on another orb! Also, English becomes the first and only language spoken on a neighboring rock! Who could forbear to cheer? Still, the experience was poisoned for me by having to watch Richard Nixon smirking as he babbled to the lunar-nauts by some closed-circuit link. Was even the silvery orb to be tainted by the base, earthbound reality of imperialism?
We all experience highs and lows in life. If you are feeling down right now, each second that passes is another moment to turn it all around. Feelings, good and bad, always come and go. The trick is to be grateful when your mood is high and graceful when it is low. When you stop expecting people and situations to be perfect, you can start appreciating them for who and what they are. Imperfections are important, and so are mistakes. We get to be good by learning from our mistakes and we get to be real by being imperfect.
What's important to remember is that every customer interaction should be treated like a first impression. Until your on-demand customer becomes a loyal follower, he's probably already forgotten what his last touch was, so you'd better wow him or her this time. Don't skimp and don't cut corners when it comes to the external touches your brand makes. From experience I can tell you that you'll pay a much bigger price in customer retention if you go cheap when it comes to customer outreach and service.
“Our possibilities of happiness are already restricted by our constitution. Unhappiness is much less difficult to experience. We are threatened with suffering from three directions: from our own body, which is doomed to decay and dissolution and which cannot even do without pain and anxiety as warning signals; from the external world, which may rage against us with overwhelming and merciless forces of destruction; and finally from our relations to other men. The suffering which comes from this last source is perhaps more painful to us than any other.”