“There are three primary components in the system: the bacteria, the surface and the solution that the bacteria are digesting. Any change in one variable will affect the other two, and what we want to do is find out how to tweak each one to optimize the performance of the whole system.”

“After seeing the benefits that IP telephony can bring, companies are increasingly adopting IP-based contact centers for mission-critical service and support. Cisco IPCC is the ideal solution to help Cox realize their vision for optimized contact center management.”

“Frame agreements help promote an optimal way of working: alignment in the pursuit of HSE excellence; incorporation of lessons learned for efficient execution, resulting in shorter delivery times; and close dialogue on future needs, so we can allocate capacity for Shell.”

“CSS is the most mature segment and, as such, many of the traditional call center technologies are becoming more commoditized. However, there is also more interest in technologies specific to areas such as analytics and workforce optimization, so we see positive but modest growth going forward.”

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“There is no magic. There is no secret. You need your sleep, ... A lot of our society tries to get by, but the truth is it is up to each individual to get their optimal sleep amount. If you get less than that you can get by temporarily, but it's only temporary.”

“Gillette remains confident that the continued strength of its core businesses, benefits from its reorganization and its optimization of trade inventories, coupled with an improvement in international economies, bode well for a return to its historic high growth rates in the near future,”

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“Stay away from conflictive, negative people that pull you down, because they contaminate your energy and impede your progress. Search for people who look at the world with optimism, that inspire you, make you happy and provide peace of mind.”

“Dynamic optimization gives us an entirely new way of managing network traffic. Traditionally, communications networks are designed around a static scenario based on peak usage patterns. But of course traffic patterns are always changing. In the evenings the majority of mobile device use is at the home, during the day it is in the office area, and during rush hours along the major traffic arteries. By creating a network that can optimize itself dynamically to adjust to the changing network needs throughout the day we can enable service providers to improve quality of service related to the delivery of mobile voice and data services.”